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This Payment Policy governs all deposits and withdrawals on Lataamo’s platform. It sets out the accepted methods, minimum and maximum limits, processing times, verification requirements, and the handling of disputes related to payments in connection with gaming services.
The minimum deposit is 20 EUR or the equivalent in the user’s account currency. Maximum deposit amounts are determined by the selected payment method and may be subject to daily or monthly caps. The operator may impose higher limits for verified accounts or specific jurisdictions, in which case the applicable figures will be shown on the payment page.
Payments may be made using fiat payment instruments (for example, major card schemes and bank transfers), e-wallets, and virtual currencies. The available options may vary by country and currency. The operator reserves the right to add or withdraw payment methods and to suspend methods that are not compliant with applicable laws or risk controls.
Deposits must originate from the user’s own accounts. The name on payment instruments must correspond to the name registered on the user’s Lataamo account. The operator may request documentation to verify identity and the source of funds before or during deposit processing, and may limit or temporarily halt deposits pending verification as part of AML/KYC controls.
Card and e-wallet deposits are typically credited instantly after payment approval. Cryptocurrency deposits require network confirmations and will be credited after the required confirmations for the chosen currency have been received. Some deposits may be subject to additional verification checks which could affect timing.
Fees may apply for certain payment methods or jurisdictions. Any applicable fees are disclosed on the withdrawal/payment page before the transaction is completed. Deposited funds are intended for wagering activities and are subject to the platform’s terms and conditions; bonuses or promotions may interact with deposits as described in the relevant promotions policy.
Withdrawing funds requires completion of identity verification (KYC) and may require the user to provide documentation confirming identity and the source of deposited funds. The operator may suspend or delay withdrawals pending verification. False personal data or failure to provide requested documents may result in withdrawal denial or account suspension.
Withdrawal options are presented on the platform and may differ by market. The minimum withdrawal amount is 40 EUR or the equivalent in the account currency. The maximum withdrawal per transaction varies by method, with aggregate limits applying as described below. If a requested withdrawal exceeds method-specific limits, the payout may be executed in multiple installments.
Withdrawals are issued in the currency corresponding to the verified withdrawal method. If the original deposit was made in fiat currency, withdrawals are in fiat. If the original deposit was made in virtual currency, withdrawals are in virtual currency to the linked wallet. Mixed-currency withdrawals are not permitted.
Withdrawal requests are reviewed and approved or denied within two (2) business days, subject to the completion of verification procedures. Actual transfer times depend on the payment method and network processing schedules. The operator may process withdrawals in installments to satisfy compliance checks or to align with liquidity considerations.
Withdrawal fees may apply depending on method and jurisdiction. The operator will disclose any applicable charges on the withdrawal page before confirmation. The operator reserves the right to perform additional fraud checks and may reverse or withhold withdrawals if there is concern regarding the legitimacy of the transaction.
A withdrawal request may be canceled at any time before finalization. If canceled, funds are returned to the user’s account balance. The operator is not responsible for any losses arising from gameplay after a withdrawal cancellation is initiated, including bets placed after cancellation.
Withdrawals must be funded from balances resulting from legitimate deposits. If funds were deposited via virtual currency, fiat withdrawals are not permitted, and vice versa. The platform may require converting between currencies where allowed by the payment method and regulatory requirements.
A chargeback is the reversal of funds initiated by the user’s bank or card issuer. Grounds for chargeback may include non-receipt of details, lack of authorization, incorrect dispute reasons, or fraudulent activity. If a chargeback is submitted, the user’s account may be blocked or restricted until resolution, and the operator may recover funds by reversing deposits or withholding winnings associated with the disputed transaction. Administrative fees and currency conversion costs may apply to chargebacks.
Refunds are issued at the operator’s sole discretion. Grounds for refunds may include accidental deposits, unauthorized charges, or the failure to provide a service as contracted. A refund request should be submitted via the user’s registered account support channel, and the operator will respond within a reasonable time frame. The operator reserves the right to deny refunds where wagering has occurred or where refunds would conflict with anti-fraud measures or AML obligations. In cases where a refund is processed, funds are returned to the originating payment method or balance as appropriate, subject to processing times and method limitations.
The operator may update this Payment Policy from time to time. Any material changes will be communicated in accordance with the platform’s general terms and conditions. Continued use of the platform after changes constitutes acceptance of the updated policy. The operator may perform additional KYC, AML, or security checks as required by law or regulatory obligations. In case of disputes, unauthorised activity, or suspected fraud, the operator reserves the right to take all appropriate actions, including account suspension, funds withholding, and referral to relevant authorities where applicable.